Routers assign records to users in Salesforce. Sounds simple, right? It is! Routers have lots of powerful features to ensure your records are always assigned to the BEST available user, including:
- Round robin
- Load balancing
- Shark tanks
- Weights and limits
- Schedules
- Reassignment
- Duplicate matching
- Territory management
- Skill management
- And more!
Routers can assign ANY standard or custom object in Salesforce. What’s more, there’s no limit to the number of routers you can create. Read the next article to learn how to create your first router.