Pause During Calendar Events

On This Page

You can pause assignments to members whose Salesforce calendar indicates they are unavailable. Follow these steps to do so:

  1. Create a new router or edit an existing one.
  2. Scroll to Additional Settings and click Scheduling and Availability.
  3. Scroll to the Member Availability Settings and enable the Pause During Calendar Events toggle.
  4. Select to pause during “All events” or “Specific events”.
  5. If you select “Specific events”, you’ll be able to enter filter criteria for which events should result in users being paused.
  6. Click the Save button.

Things to keep in mind

  • While a member is paused from a calendar event, their status will display “Has Calendar Event”.
  • For rule-based routers, you must navigate to a specific rule to edit this feature.
  • Was this article helpful?

    On This Page