Router Change History

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Router changes are tracked in the Change History. These audit logs provide useful information for troubleshooting issues.

The Change History table includes the following columns:

FIELDDESCRIPTION
DateThe date and time that a change was made.
UserThe name of the user that made the change.
TypeThe type of record that was changed (e.g., router, member, connected queue, etc.).
RecordThe name of the record that was changed.
ActionIndicates how a field was changed (e.g., Updated, Added, Removed).
FieldThe name of the field that was changed.
Original ValueThe original value of the updated field before the change.
New ValueThe new value of the updated field after the change.

Configuring Field Tracking

You can change which fields are tracked in the history by adjusting the field history settings for each object in Setup. For details on modifying field history tracking, see Track Field History for Custom Objects.

You can track up to 20 fields per object. You should carefully consider which fields are the most important to you, particularly on the Kubaru Router object.

Default Field Tracking Settings

The following fields are tracked by default for each object:

Kubaru Router
Active
Daily Limit
Distribution Schedule
Enable Assignment Matching
Holiday Schedule
Hourly Limit
Idleness Threshold
Limit Period
Logged In Members Only
Match Within Last
Match Within Period
Matching Field
Max Active Load
Priority
Reassignment SLA
Router Name
Time-Based Limit
Weekly Limit
Reimburse
Track Response Time
Kubaru Connected Queue
Queue
Kubaru Filter*
Field (first instance)
Operator
Relationship Field
Value (first instance)

*Kubaru Filter is the object for Distribution Filters, Member Sync Filters, and Field Updates.

Kubaru Member
Available
Away
Daily Limit
Hourly Limit
Limit Period
Login Status
Max Active Load
Member Schedule
Off Schedule
Time-Based Limit
Weekly Limit
Weight
Kubaru Router Skill
Required
Wait Time
Wait Time Period
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