Must be Logged into Salesforce

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This optional router setting ensures that records are only assigned to members who are logged into Salesforce. You can specify an idleness threshold to define how long a member can remain idle in Salesforce before assignments are paused. If no threshold is set, members will continue receiving assignments until they log out of Salesforce.

Follow these steps to enable this feature in a router:

  1. Navigate to a router and click Edit.
  2. Scroll to Additional Settings and expand Scheduling and Availability.
  3. Enable the Must Be Logged Into Salesforce toggle.
  4. (Optional) Set an Idleness Threshold.
  5. Click Save.
Enable the "Must be logged into Salesforce" feature and set an idleness threshold.

Things to Consider

  • While setting an idleness threshold is optional, it is strongly recommended that you do so. It is common for users to not log out of Salesforce when they’re finished working.
  • Your Running User must have the Manage Users system permission in order for this feature to work properly. Otherwise, every member of your Kubaru Router (other than the running user) will show as logged off.
  • The minimum idleness threshold you can set is 6 minutes.
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