User Not Receiving Slack Notifications

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Follow the steps in this article if users are not receiving Slack notifications.

Slack Integration

Start by setting up the Slack Integration.

Enable Slack Notifications

Follow these steps to confirm that Slack notifications are enabled in Kubaru:

  1. Select Kubaru from the App Launcher menu.
  2. Expand Admin in the navigation menu.
  3. Click Settings.
  4. Click Notifications.
  5. Confirm Slack Notifications is set to “Enabled” or “Enabled (users can override)”. Note: if you set this to “Enabled (users can override)”, your users will be able to disable these notifications in the Kubaru Utility.
  6. Click Save.
Enable Slack notifications in admin settings.

Next, we’ll ensure Slack notifications are not disabled for the user:

  1. Select Kubaru from the App Launcher menu.
  2. Click the Users tab in the navigation menu.
  3. Click on a user’s name to navigate to their profile page.
  4. Ensure the checkbox for Slack is checked.
  5. Click Save.
Enable Slack notifications for a user.

You’ll also want to ensure that Slack notifications are set to “Use default settings (enabled)” in your router(s).

Unable to Find Slack User

You will receive the following error if Kubaru is unable to locate a Slack user based on their email address.

Slack unable to locate user with the same email address.

You can follow these steps to resolve this error:

  1. Sign in to Slack.
  2. Click on the user’s name or picture in Slack to open their profile.
  3. Click the three dots under the user’s picture and select Copy member ID.
  4. Sign in to Salesforce.
  5. Select Kubaru from the App Launcher menu.
  6. Click the Users tab in the navigation menu.
  7. Click on the user’s name to navigate to their profile page.
  8. Paste the ID you copied in the Slack User ID field.
  9. Click Save.

Alternatively, you can disable Slack notifications for the user if they don’t have a Slack account.

Please contact us at support@kubaru.io if you need further assistance.

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