Context Schedules

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It’s common to want to exclude non-working hours when calculating the duration of time a record has gone unworked. Context schedules allow you to do just that.

You can select one or more of the following context schedules when configuring response time tracking, reassignment, reimbursement, etc.

CONTEXT SCHEDULEDESCRIPTION
Router Distribution ScheduleThis is the schedule associated with the router.
Router Holiday ScheduleThis is the holiday schedule associated with the router.
Member ScheduleThis is the schedule assigned to the record recipient.
Member Holiday ScheduleThis is the member holiday schedule assigned to the record recipient.

When multiple schedules are selected, time is only measured when all selected schedules overlap. For example, if Distribution Schedule (8am-5pm) and Member Schedule (9am-6pm) are selected, time will only be counted from 9am-5pm.

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