Calculate Workloads in Real Time

Available in Version 5.7 and up

By default, agent workloads are calculated on a recurring basis by jobs that run periodically in the background every 30-60 seconds or so. While this suffices in most cases, there are some situations in which you may want a user’s workload to immediately recalculate the moment a record is created or edited.

For example, if your users have a max active load of one case, you may want to enable this feature to minimize their downtime between closing a case and receiving another.

To enable real-time workload calculations, follow these steps:

  1. Navigate to the Settings tab of the Kubaru Console.
  2. In the Object Settings section, select your object, and click Edit [Object Name] Settings at the bottom of the section.
  3. Check Calculate Workloads in Real Time.
  4. Click Save.

Things to keep in mind

  • Workloads can only be calculated in real-time if the triggering user has appropriate permissions to the Kubaru application; i.e. they will at least need to be assigned the Kubaru User permission set group.
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