Support SLA

Uptime SLA – We will exercise all reasonable efforts to ensure our app remains operational 99.0% of any calendar month. If it is not, you may be entitled to a service credit equal to one free month of service which will be added to the end of your billing cycle. Customers can report outages to to receive this service credit. The uptime SLA does not apply to performance issues that result from factors outside of our reasonable control.

Updates – Customers will be notified when updates are available. Customers are strongly encouraged to install updates in a sandbox for testing prior to installing in a production org.

Customer Support – We offer free lifetime support to active customers. This includes support for installation, updates, configuration, and general use of Kubaru. Requests for support should be sent to We’ll respond to requests within one business day. Support does not cover custom development or support of third-party applications.

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