Uptime SLA – We will exercise all reasonable efforts to ensure our app remains operational 99.0% of any calendar month. If it is not, you may be entitled to a service credit equal to one free month of service which will be added to the end of your billing cycle. Customers can report outages to email@example.com to receive this service credit. The uptime SLA does not apply to performance issues that result from factors outside of our reasonable control.
Updates – Customers will be notified when updates are available. Customers are strongly encouraged to install updates in a sandbox for testing prior to installing in a production org.
Customer Support – We offer free lifetime support to active customers. This includes support for installation, updates, configuration, and general use of Kubaru. Requests for support should be sent to firstname.lastname@example.org. We’ll respond to requests within one business day. Support does not cover custom development or support of third-party applications.