Kubaru Assignment Logs contain an audit trail of all assignments made. Assignment logs are enabled by default–and can be viewed in the Kubaru Console’s Assignment Logs tab, or in the Assignment Logs list found at the bottom of any Kubaru Router page.
Assignment logs include the following details:
FIELD | DESCRIPTION |
---|---|
Record | A link to the record that was assigned |
Object | The type of object that was assigned |
Kubaru Router | The router that assigned the record |
Assigned Date | The date/time the assignment was made |
Assigned To | The person who was assigned the record |
Prior Owner | The Connected Queue from which the record was assigned |
Notified Owner | Indicates whether an assignment notification was sent to the record recipient. |
Reimbursed | Indicates if the record was assigned as reimbursement for a prior assignment that was rejected or reassigned. |
Assignment Match | Indicates if the assignment was made based on a match to a prior assignment. |
Reassigned Date | Indicates the date/time the record was automatically reassigned. |
Reassigned To | The person to which the record was automatically reassigned. |
Assignment Log Search
Available in Version 4.9 and up
When viewing assignment logs in the Kubaru Console, you can search to narrow down the list. There are two modes of search:
- Assigned Record: search the fields of the record that was assigned. For example, you can search by record ID, email address, name, subject, etc.
- Assignment Log: searches from the properties of the assignment log itself. For example, search by assigned to or assigned from.
Things to keep in mind
To perform an assignment log search:
- Navigate to the Assignment Logs tab of the Kubaru Console.
- Type your search term in the Search bar at the top-left.
- Select to search by either Assigned Record or Assignment Log.
- Click the Search button.
Updating Log Settings
You can adjust the amount of time logs are kept before being deleted, or disable logs completely in the Assignment Logs tab. Follow these steps to adjust these settings:
- Navigate to the Settings tab of the Kubaru Console.
- Disable Assignment Logs by unchecking Assignment Logging.
- Update when Assignment Logs are deleted by changing the Delete Logs value.

Note: These settings only affect the front-end user experience with Assignment Logs. Assignment Logs will always be created and exist for no less than one year on the back end to ensure the application functions properly.