Description
This error will occur if a Kubaru assignment job has been stuck in a “Holding” status for 20 minutes or more. This typically happens when there are too many batch Apex jobs running in your Salesforce org at the same time. Only five total Apex jobs can execute (i.e., have a status of “Processing”) at a time, including jobs from managed packages and those that have been developed internally.
Resolution
This error will typically resolve itself. If not, you may need to abort one or more jobs so that Kubaru’s batch jobs can run. You can follow these instructions to abort jobs:
- Navigate to Setup.
- Type “Apex Jobs” in the Quick Find box, then click on Apex Jobs.
- Review jobs with a Status of “Processing” or “Queued” where the Job Type is set to “Batch Apex”. If there are jobs that can be deferred until later, you can click Abort to temporarily suspend these jobs so that Kubaru’s batch jobs can run.
Please contact support@kubaru.io for assistance.