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Installing Kubaru

Managing Users

Kubaru Utility

Activating Kubaru

What Are Routers?

Creating Routers

Round Robin Routers

Load Balance Routers

Territory Routers

Rule-Based Routers

Skill-Based Routers

Shark Tank Routers

User Lookup Routers

Duplicate Matching Routers

Connected Queues

Adding Filters

Adding Members

Prioritizing Your Router

Assignment Preview

Assignment Test

Cloning Routers

Migration

Bulk Transfer

Deleting Routers

Assignment Logs

Adaptive Round Robin

Advanced SLAs

Reassignment

Reimbursement

Tracking Response Times

Assignment Matching

Overflow Behavior

Assignment Ordering

Field Updates

Creating Team Members

Priority Members

Router Description Field

Router Change History

Distribution Schedules

Local Time Zones

Must be Logged into Salesforce

Holiday Schedules

Out of Office Schedules

Toggling User Availability

Off Hour Schedules

Weights

Time-Based Limits

Workload Capacity

Workload Evaluation Scope

Workload Evaluation Method

Pause During Calendar Events

Backups for Out Of Office Users

Creating Territories

Territory Object Mapping

Territory Groups

Bulk Updating Territories

Import/Export Territories

Territory Geolocation

Creating Skills

Mapping Skills

Assignment Notifications

Unworked Record Notifications

Context Schedules

Mobile Notification Setup

Slack Integration Setup

Microsoft Teams Integration Setup

Modifying the Email Template

Custom Email Notification Templates

Enabling Email Notifications in Sandbox

Kubaru Running User

Trigger-Based Assignments

Workload Settings

Kubaru Admin Alerts

Log Settings

Utility Settings

Shark Tank Preview

Stack Time-Based Limits

Rolling Time-Based Limits

Only Admins Can Provision Licenses

Disable Rules When Deactivating Salesforce Users

Manually Deploying Territory Fields

Manually Deploying the Kubaru Utility

Pause During Phone Calls

Calculate Workloads in Real Time

Do Not Assign Inactive Records

Assign Converted Leads

Billing FAQs

How to Purchase

Adding and Removing Licenses

Update Payment Method

How to Cancel Kubaru

How to Uninstall Kubaru

Release Notes

How to Install Updates

Granting Temporary Support Access

Service Level Agreement

Kubaru is Unable to Process Work

Kubaru Job Stuck in Holding

Invalid Filter Logic

AsyncApexExecutions Limit exceeded

Future method cannot be called from a future or batch method

Errors on Assignment

Kubaru Not Assigning Records

Flex Queue is Full

System.LimitException: Apex CPU time limit exceeded

System.NullPointerException: Attempt to de-reference a null object

Assignment Looping

User Not Receiving Slack Notifications

User Not Receiving Teams Notifications

Sound Notifications Not Playing

Push Notifications Not Working

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Last updated September 25, 2026

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