Sound Notifications Not Playing
Follow these steps to troubleshoot why sound notifications are not playing:
Check that your speakers are on and computer audio is not muted.
Check that audio is not muted in the Kubaru Utility.
Ensure that your browser autoplay settings allow for sounds:
| Browser | Instructions |
|---|---|
| Chrome | Click the site settings icon to the left of the page URL, click Site Settings, and change Sound to “Allow”. Then refresh your Salesforce tab(s). |
| Firefox | Go to your browser settings, navigate to the “Privacy & Security” section, then under “Permissions,” find the “Autoplay” setting and select Allow Audio and Video from the dropdown menu. Then refresh your Salesforce tab(s). |
If the above steps do not resolve the issue, contact us through the contact form for further troubleshooting.