Follow these steps to troubleshoot why sound notifications are not playing:
- Check that your speakers are on and computer audio is not muted.
- Check that audio is not muted in the Kubaru Utility.
- Ensure that your browser autoplay settings allow for sounds:
| Browser | Instructions |
|---|---|
| Chrome | Click the site settings icon to the left of the page URL, click Site Settings, and change Sound to “Allow”. Then refresh your Salesforce tab(s). |
| Firefox | Go to your browser settings, navigate to the “Privacy & Security” section, then under “Permissions,” find the “Autoplay” setting and select “Allow Audio and Video” from the dropdown menu. Then refresh your Salesforce tab(s). |
If the above steps do not resolve the issue, contact us at support@kubaru.io for further troubleshooting.