Records that fail to be assigned will be displayed in the Assignment Logs with an error message. The Status for these logs will show “Retrying…” until the error is resolved or they are aborted.

Email notifications will also be sent to your Admin Alerts recipients every four hours until the error is resolved or aborted.
Troubleshooting Failed Assignments
You can hover over the “Retrying…” status to see the following additional details:
Attempts | Indicates how many times Kubaru has unsuccessfully attempted to assign the record. |
Last retry | Indicates the date/time Kubaru last attempted to assign the record. |
Last error | Indicates the error message returned the last time Kubaru attempted to assign the record. |

The Last error often contains useful information to help identify the cause of the assignment failure. If you identify and resolve the issue, you can wait for the next retry job to run, after which the assignment will be completed and the log status will update to Assigned.
Please contact support@kubaru.io if you need assistance with troubleshooting assignment errors.
Retry Limit
Aborted assignments will often fail again immediately if the record still meets the assignment criteria set by your router.
Kubaru will retry failed assignments for 7 days before aborting. You can follow these instructions to change this timeframe:
- Expand the Admin tab in the navigation menu and click Settings.
- Click Log Settings.
- Select a new value from the Abort Failed Logs picklist.
- Click Save.
