You can review the following checklist to diagnose why a record isn’t being assigned:
- Is Kubaru enabled?
- Is the record owned by a queue that’s connected to a router?
- Does the record meet the filter criteria for the router? Note: if the record meets the filter criteria, it should be displayed in the Assignment Preview.
- Is the router’s status “Active”?
- Is the Running User a system administrator? If the running user has insufficient permissions, Kubaru may not be able to function properly.
If you’re still unable to determine why records are not being assigned, contact support@kubaru.io and we’ll assist with troubleshooting.