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Getting Started

  • Quick Start Guide
  • Installing Kubaru
  • Managing Licenses
  • User Permissions
  • Kubaru Utility
  • Activating Kubaru

Router Management

  • What Are Routers?
  • Creating Routers
  • Round Robin Routers
  • Load Balance Routers
  • Territory Routers
  • Rule-Based Routers
  • Skill-Based Routers
  • Shark Tank Routers
  • User Lookup Routers
  • Duplicate Matching Routers
  • Connecting Queue(s)
  • Adding Filters
  • Adding Members
  • Prioritizing Your Router
  • Testing Your Router
  • Activating Your Router
  • Cloning Routers
  • Migrating Routers
  • Deleting Routers
  • Assignment Logs
  • How Routers Work
  • Advanced Features
    • Assignee Field
    • Reassignment
    • Reimbursement
    • Tracking Response Times
    • Assignment Matching
    • Overflow Behavior
    • Ordering Assignments
    • Field Updates
    • Creating Team Members
    • Managing the Priority Queue
    • Router Description Field
    • Router History

Schedules

  • Distribution Schedules
  • Assign to Logged In Users Only
  • Holiday Schedules
  • Out of Office Schedules
  • Toggling User Availability

Member Settings

  • Weights
  • Time-Based Assignment Limits
  • Max Active Load
  • Load Evaluation Method
  • Load Evaluation Scope
  • Salesforce Calendar Sync
  • Backups for Out Of Office Users
  • Inactive Users

Territory Management

  • Creating Territories
  • Assigning Territories
  • Territory Object Mapping
  • Territory Groups
  • Bulk Updating Territories
  • Import/Export Territories

Skill Management

  • Creating Skills
  • Mapping Skills
  • Assigning Skills

Notifications

  • Assignment Notifications
  • Notification Context Schedules
  • Delayed Assignment Notifications
  • Unworked Record Notifications
  • Modifying the Email Template
  • Mobile Notification Setup
  • Slack Integration Setup
  • Enabling Email Notifications in Sandbox

Admin Settings

  • Admin Settings Overview
  • Kubaru Running User
  • Trigger-Based Assignments
  • Kubaru Admin Alerts

Miscellaneous

  • Custom Phone Integrations
  • Calculate Workloads in Real Time
  • Disabling Inactive Record Assignment
  • Assign Converted Leads
  • Future Router Schedules
  • Assign to Custom Text Field

Billing

  • Billing FAQs
  • How to Purchase
  • Adding and Removing Licenses
  • Update Payment Method
  • How to Cancel Kubaru
  • How to Uninstall Kubaru
  • Kubaru Software License Agreement

Upgrades

  • Release Notes
  • Upgrading to the Latest Version

Support

  • Granting Temporary Support Access
  • Support SLA
  • Troubleshooting
    • Invalid Filter Logic
    • AsyncApexExecutions Limit exceeded
    • Future method cannot be called from a future or batch method
    • Errors on Assignment
    • Kubaru Not Assigning Records
    • System.AsyncException: You’ve exceeded the limit of 100 jobs in the flex queue for org
    • System.LimitException: Apex CPU time limit exceeded
    • System.NullPointerException: Attempt to de-reference a null object
    • System.QueryException: Non-selective query against large object type
    • Page Refused to Connect Error
    • User Not Receiving Slack Notifications
    • Sound Notifications Not Playing
    • Push Notifications Not Working
  • Home
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  • Getting Started

Getting Started

  • Quick Start Guide
  • Installing Kubaru
  • Managing Licenses
  • User Permissions
  • Kubaru Utility
  • Activating Kubaru

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KNOWLEDGE BASE

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  • Release Notes

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