Distribution Schedules

Distribution schedules are used to restrict assignments to specific days and times. They can be applied to both routers and individual members.

Create a Distribution Schedule

Follow these steps to create a new schedule:

1. Select Kubaru from the App Launcher menu.
2. Expand the Schedules tab in the navigation and click Distribution.
3. Click the New Schedule button.
4. Enter a descriptive name in the Schedule Name field (e.g., “East Coast Support Team”).
5. Select a Time Zone.
6. Enable one or more days and enter the hours during which assignments should be made.
7. Click Save.

Assigning Schedules to Routers

Follow these steps to assign a distribution schedule to a router:

1. Navigate to a router and click Edit.
2. Scroll to Additional Settings and expand Scheduling and Availability.
3. Select a schedule from the Distribution Schedule field.
4. (Optional) Enable Assign During Off-Hours if you want the schedule to impact SLAs without restricting when assignments are made.
5. Click Save.

Assigning Schedules to Router Members

Follow these steps to assign a distribution schedule to one or more router members:

1. Navigate to a router and click Edit.
2. Scroll down to the Router Members section.
3. Select a schedule for one or more members.
4. Click Save.
5. (Optional) Enable Assign Outside Member Schedules in the Scheduling and Availability section if you want member schedules to impact SLAs without restricting when assignments are made.

Things to keep in mind

If you assign different schedules to the router and members, assignments will be made during the days/hours that the schedules overlap.

If no schedule is selected, records will be assigned 24/7.