Connecting Queue(s)

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Some objects (e.g. Contacts) don’t support queues. For objects that don’t support queues, a user is selected in place of a queue. These users do not require a Kubaru license.

Routers assign records from Salesforce queues to users. You must connect at least one queue before a router can be activated.

Creating Salesforce Queues

Follow these steps to create a queue:

  1. Navigate to Setup.
  2. Search for “Queues” using the Quick Find box.
  3. Click New.
  4. Enter a Label (e.g. “Website Leads”) and Queue Name.
  5. Select an object (e.g. Leads) and click Add.
  6. Click Save.

See Salesforce’s article on creating queues for more information.

Connecting Queues to Routers

Follow these steps to connect one or more queues to your router:

  1. Navigate to your Kubaru Router.
  2. Scroll down the Connected Queues related list and click the Connect Queue button.
  3. Select a queue from the available list of queues. Or, click the New Queue link to create a queue.
  4. Click Save.

Not seeing your queue in the list? Make sure it meets the following requirements:

  • It supports the object assigned by the router
  • It is not already connected to the router
  • It is not set as a router member
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