Holiday Schedules

Holiday schedules help ensure that assignments are not made on days when your business is closed. They can be applied to both routers and individual members.

Create a Holiday Schedule

Follow these steps to create a new holiday schedule:

1. Select Kubaru from the App Launcher menu.
2. Expand the Schedules tab in the navigation and click Holiday.
3. Click New Schedule.
4. Enter a descriptive name in the Schedule Name field (e.g., “Canada Employee Holidays”).
5. (Optional) Change the Default Time Zone.
6. Click Save.

Create a Holiday

Follow these steps to add one or more holidays to your schedule:

1. Navigate to a holiday schedule.
2. Click New Holiday.
3. Enter a name in the Holiday Name field (e.g., New Year’s Day).
4. Select the Date for the holiday.
5. (Optional) Uncheck All Day if you’d like to set a start and end time.
6. (Optional) Change the Time Zone.
7. Click Save.

Assigning Holiday Schedules to Routers

You can assign a holiday schedule to a router if you want to pause assignments on holidays for every member of the router. Follow these steps to assign your holiday schedule to a router:

1. Navigate to a router and click Edit.
2. Scroll to the Additional Settings and expand Scheduling and Availability.
3. Select a schedule from the Holiday Schedule field.
4. (Optional) Check Assign During Holidays if you want the schedule to impact SLAs without restricting when assignments are made.
5. Click Save.

Assigning Holiday Schedules to Members

Follow these steps to assign a holiday schedule to one or more router members:

1. Navigate to a router and click Edit.
2. Scroll down to the Router Members section.
3. Select a Holiday Schedule for one or more members.
4. Click Save.
5. (Optional) Enable Assign During Member Holidays in the Scheduling and Availability section if you want member holiday schedules to impact SLAs without restricting when assignments are made.