Salesforce Calendar Sync

Available in Version 5.3 and up

You can pause assignments to members whose Salesforce calendar indicates they are unavailable. Follow these steps to do so:

1. Navigate to a router.
2. Scroll down to the Members section and click the Manage Members button. Note: for rule-based routers, scroll down to the Rules section and click Edit next to a rule.
3. In the Member Settings section, select one of the following options from the Pause During Calendar Events field:
   1. Disabled: leave this selected if you don’t want to pause assignments during calendar events.
   2. All events: pause assignments during any calendar events.
   3. Specific events: only pause assignments during calendar events that you define.
4. If you select “Specific events”, you also need to enter the field criteria of any qualifying events.
5. Click Save.