Emily ClarkSupport AgentAvailableActive workload3 / 10 All Features
Assign leads and cases based on user workload
Kubaru load balanced routers make it easy to automatically assign leads, cases, and other records to users based on their workload.
Case
New case
OwnerActive workload
Anthony WrightSupport Agent8 / 10
Emily ClarkSupport Agent6 / 10
Linda WilsonSupport Agent2 / 10
Trusted by the fastest growing teams
Why load balancing
Kubaru load balanced routers are the perfect fit for high-volume sales and support teams that want to improve response time.
Kubaru will help you achieve your time-to-resolution targets by instantly assigning support cases to the agent with the lowest workload.
Load Balance
Emily ClarkSupport AgentAvailableActive workload3 / 10
Brandon EdwardsSupport AgentAt Workload CapacityActive workload10 / 10Linda WilsonSupport AgentAvailableActive workload6 / 10Anthony WrightSupport AgentAvailableActive workload7 / 10Assigned
Emily ClarkSupport Agent Lowest workloadActive workload3 / 10
You define how workload is measured for your team, from active record count to estimated effort.
Workload settings
Status Field Status ›
Active Status Values
NewIn ProgressWorking
Workload Value FieldStory Points
Evaluation method
Count Active Records
Total Active Workload Value
Reference User Field
Team workload
Emily ClarkSupport AgentAvailableActive workload2 / 10Anthony WrightSupport AgentAvailableActive workload5 / 10Linda WilsonSupport AgentAvailableActive workload8 / 10Brandon EdwardsSupport AgentAt Workload CapacityActive workload10 / 10Get accurate reporting on the response time for each agent so you can adjust your router settings to maximize efficiency.
SLA Actions
Track Response TimeEnabled
Events to Track Status Updated Task Completed Email Sent Event Created Pull From Date/Time Field
Schedule hours24/7
Assignment Logs
David AndersonSupport Agent Status UpdatedResponse time:1h 23mRecorded: May 14, 10:42 AMBrandon EdwardsSupport Agent Task CompletedResponse time:3h 15mRecorded: May 14, 1:57 PMAnthony WrightSupport Agent Email SentResponse time:45mRecorded: May 15, 9:18 AMEmily ClarkSupport Agent Pull From Date/Time FieldResponse time:PendingRecorded: -Feature controls
User Weighting
Maximize performance by assigning more records to reps based on performance and capacity.
Learn MoreScheduling
Assign records to available users based on out-of-office schedules, holidays, etc.
Learn MoreLimits
Set time-based and workload capacity limits on the number of records that can be assigned to users.
Learn MoreReassignment
Automatically reassign unworked records before they go cold.
Learn MoreDuplicate Management
Ensure records flagged by your Salesforce Duplicate Rules are assigned to the same rep.
Learn MoreNotifications
Alert reps of assignments using email, mobile alerts, push notifications, slack alerts, and more.
Learn MoreSalesforce AppExchange
Why customers us
With more than 150 5-star reviews on the AppExchange, we must be doing something right.
“Kubaru has been an absolute game-changer for us… The platform is intuitive, reliable, and easy to integrate into our daily workflows. What used to take hours can now be done in minutes… I highly recommend Kubaru to anyone looking to improve productivity and reduce the headaches of repetitive tasks.”
“BEST Lead Routing tool EVER! Talk about a solution that makes the complex simple! I have used Kubaru now in 2 organizations I have worked with and the Ops teams on both loved its ease of use and setup. Fast and quick maintenance as well. AND the staff at Kubaru are some of the most responsive, helpful individuals that we have the pleasure of working with.”
“Flawless Performance and Top-Notch Support. Kubaru is an absolute gem of a tool that has become an indispensable asset in our tech stack. Moreover, the level of attentiveness and dedication provided by the Kubaru support team is unparalleled.”
“I have used Kubaru at several companies and worked directly with [the Kubaru support team] to solve problems and get record distribution up and running… Kubaru has the framework to support basic use, enterprise-level complexity, and everything in between… I wish that I could give them 6 stars!”
Kubaru reduced our speed to lead from 45+ minutes to 6 minutes in under a day of setup… The tool is driving the behavior, and the behavior is driving results.
Kubaru has made my life so easy. I'm able to adjust routing and schedules in minutes as the sales process changes. Their support is also top notch.
One of the very few products… that, once you set it to do what you want, it just WORKS… It has completely changed our speed to lead.
Since we started using this tool, our sales leaders have saved over 11 hours weekly. The setup was very easy and the… team… very responsive.
On the surface, the app does what it is advertised to do and does it well… As a small company it was great to have the support of the team… A true partner.
Kubaru does everything we need… It was easy to set up… and we've already seen our speed to lead time improve drastically.
By far one of the best apps we’ve implemented in Salesforce! It completely transformed how we handle record distribution… their support team is exceptional...seriously, they are the BEST!
The customer support offered by this company is the absolute best that I've ever experienced and that includes comparing against the absolute biggest companies… and smaller companies.
I've been a big fan of Kubaru for 3 years over 2 companies… Ease of use, competitive pricing, awesome support. Thank you!
We rely on it daily — it truly is a set-it-and-forget-it solution. It does everything we need and more, integrating seamlessly.
We deal with thousands of leads per month and Kubaru makes it simple… to distribute and manage these between our agents.
Since our organization has adopted Kubaru as our main lead routing service, we've seen impressive improvement in the efficiency of our sales process… There's so much customization… that makes it easy for reps to… work… leads quicker.
Been using this for about a year, very happy with the solution. Support and service is excellent… Strongly recommended.
We made the switch from custom distribution flows to Kubaru and haven’t had any regrets. Kubaru was easy to configure… out of the box.
Kubaru has been an incredible solution for our team, helping us save both time and money while making our processes much smoother… It’s been a real game-changer.
Kubaru is an incredibly intuitive and easy-to-use product. The support team is responsive and genuinely helpful.
What used to take hours can now be done in minutes, freeing up our team to focus on more strategic tasks.
Kubaru has been a great partner… Communication and pricing are seamless… and you always feel like you're in capable hands.
Frequently asked questions
Where can I learn more about Kubaru load balancing features?
Check out our load balanced routers article in our knowledge base or use the contact form to schedule a demo.
How does Kubaru calculate each user's active workload?
You define the criteria for which records are considered active. You can also choose whether workload is calculated based on record count or a workload score.
Will Kubaru assign records to users that are unavailable?
You can enable our scheduling features to prevent records from being assigned to unavailable users.
Can I limit the number of records that are assigned to each user?
Yes. You can set limits on the number of records users are assigned during a given period of time. You can also set limits on the total number of active records assigned to each user.
Is there a free trial available for Kubaru?
You can start a free trial at any time by navigating to our AppExchange listing and clicking "Get It Now". The free trial lasts 30 days and includes all features. There is no obligation or credit card required.
How much does Kubaru cost?
Kubaru costs $20/month per user.
Who can I contact about other questions?
Contact us through the contact form and we will get back to you quickly.