Assign leads and cases based on rep workload

Kubaru load balanced routers make it easy to automatically assign leads, cases, and other records to users based on their workload. 

Empowering the fastest growing companies

Improve response time for your sales and support teams

Kubaru load balanced routers are the perfect fit for high-volume sales and support teams that want to improve response time. 

Improve case response and resolution times for support agents

Kubaru will help you achieve your time-to-resolution targets by instantly assigning support cases to the agent with the lowest workload. 

Accurately measure workload for team members

You define how workload is measured for your team based on estimated effort rather than number of tickets. 

Measure response times and adjust settings as needed

Get accurate reporting on the response time for each agent so you can adjust your router settings to maximize efficiency.

Supercharge your load balancing routers
with these additional features

User weighting

Maximize performance by assigning more records to reps based on performance and capacity.

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Scheduling

Assign records to available reps based on out-of-office schedules, holidays, etc.

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Limits

Set time-based and workload-based limits on the number of records that can be assigned to users.

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Reassignment

Automatically reassign unworked records before they go cold.

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Duplicate management

Ensure records flagged by your Salesforce Duplicate Rules are assigned to the same rep.

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Notifications

Alert reps of assignments using email, mobile alerts, push notifications, slack alerts, and more. 

FAQ

Check out our load balanced routers article in our knowledge base or contact us at support@kubaru.io to schedule a demo. 

You define which record statuses are considered “active”. For example, leads where the status is equal to “New” or “Working” might be considered active. You then define if workload should be calculated on the number of active records or a workload score. 

You can enable our scheduling features to prevent records from being assigned to unavailable users. 

Yes! You can set limits on the number of records users are assigned during a given period of time.  You can also set limits on the total number of active records assigned to each user.

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