Track response time and reassign unworked records
Ensure records never go unworked again. Kubaru automatically tracks how long records go unworked and reassigns them as needed.
SLA Actions
Assignment Log
Trusted by the fastest growing teams
Why response time tracking
Kubaru provides the features you need to ensure you're meeting your SLAs.
Kubaru monitors the response time for each assignment. You have full access to slice-and-dice this data using Salesforce reports and other BI tools.
- Track response time from status updates, lead conversion, task completion, outbound email, event creation, or a date/time field.
- Review response times in assignment logs and Salesforce reports.
SLA Actions
Assignment Logs
Emily C.Midmarket SalesUnworked records can be automatically reassigned to another user or dropped into a shark tank.
- Specify how long Kubaru waits before reassigning an unworked record.
- Reassign to a selected user, queue, or the router connected queue.
Reassign Record
Automated notifications ensure your managers are always aware of any records that go unassigned or unworked.
- Notify the assigned user, manager, a specific user, or an email address.
- Optionally count down only during selected schedule hours.
Send Email Notification
Unworked record alert
Additional features
Assign Anything
Easily automate the assignment of any standard or custom object in Salesforce.
Learn MoreRound Robin
Put an end to territory disputes by distributing records evenly.
Learn MoreScheduling
Assign records to available users based on out-of-office schedules, holidays, etc.
Learn MoreLimits
Set time-based and workload capacity limits on the number of records that can be assigned to users.
Learn MoreDuplicate Management
Ensure records flagged by your Salesforce Duplicate Rules are assigned to the same rep.
Learn MoreNotifications
Alert reps of assignments using email, mobile alerts, push notifications, slack alerts, and more.
Learn MoreSalesforce AppExchange
Why customers us
With more than 150 5-star reviews on the AppExchange, we must be doing something right.
“Kubaru has been an absolute game-changer for us… The platform is intuitive, reliable, and easy to integrate into our daily workflows. What used to take hours can now be done in minutes… I highly recommend Kubaru to anyone looking to improve productivity and reduce the headaches of repetitive tasks.”
“BEST Lead Routing tool EVER! Talk about a solution that makes the complex simple! I have used Kubaru now in 2 organizations I have worked with and the Ops teams on both loved its ease of use and setup. Fast and quick maintenance as well. AND the staff at Kubaru are some of the most responsive, helpful individuals that we have the pleasure of working with.”
“Flawless Performance and Top-Notch Support. Kubaru is an absolute gem of a tool that has become an indispensable asset in our tech stack. Moreover, the level of attentiveness and dedication provided by the Kubaru support team is unparalleled.”
“I have used Kubaru at several companies and worked directly with [the Kubaru support team] to solve problems and get record distribution up and running… Kubaru has the framework to support basic use, enterprise-level complexity, and everything in between… I wish that I could give them 6 stars!”
Kubaru reduced our speed to lead from 45+ minutes to 6 minutes in under a day of setup… The tool is driving the behavior, and the behavior is driving results.
Kubaru has made my life so easy. I'm able to adjust routing and schedules in minutes as the sales process changes. Their support is also top notch.
One of the very few products… that, once you set it to do what you want, it just WORKS… It has completely changed our speed to lead.
Since we started using this tool, our sales leaders have saved over 11 hours weekly. The setup was very easy and the… team… very responsive.
On the surface, the app does what it is advertised to do and does it well… As a small company it was great to have the support of the team… A true partner.
Kubaru does everything we need… It was easy to set up… and we've already seen our speed to lead time improve drastically.
By far one of the best apps we’ve implemented in Salesforce! It completely transformed how we handle record distribution… their support team is exceptional...seriously, they are the BEST!
The customer support offered by this company is the absolute best that I've ever experienced and that includes comparing against the absolute biggest companies… and smaller companies.
I've been a big fan of Kubaru for 3 years over 2 companies… Ease of use, competitive pricing, awesome support. Thank you!
We rely on it daily — it truly is a set-it-and-forget-it solution. It does everything we need and more, integrating seamlessly.
We deal with thousands of leads per month and Kubaru makes it simple… to distribute and manage these between our agents.
Since our organization has adopted Kubaru as our main lead routing service, we've seen impressive improvement in the efficiency of our sales process… There's so much customization… that makes it easy for reps to… work… leads quicker.
Been using this for about a year, very happy with the solution. Support and service is excellent… Strongly recommended.
We made the switch from custom distribution flows to Kubaru and haven’t had any regrets. Kubaru was easy to configure… out of the box.
Kubaru has been an incredible solution for our team, helping us save both time and money while making our processes much smoother… It’s been a real game-changer.
Kubaru is an incredibly intuitive and easy-to-use product. The support team is responsive and genuinely helpful.
What used to take hours can now be done in minutes, freeing up our team to focus on more strategic tasks.
Kubaru has been a great partner… Communication and pricing are seamless… and you always feel like you're in capable hands.
Frequently asked questions
What events can Kubaru use to record response time?
Kubaru can record response time from status updates, lead conversion, task completion, outbound email, event creation, or a date/time field.
Where can I report on response times?
Response times are recorded to Kubaru assignment logs, which you can view directly and aggregate with Salesforce reports and dashboards.
Can Kubaru reassign records that are not worked in time?
Yes. You can enable Reassign Record, choose a wait interval, and select the user or queue that should receive unworked records.
Who can receive unworked record notifications?
Notifications can go to the assigned user, the assigned user manager, a selected user, or a specific email address.
Can these timers use business hours?
Yes. Response tracking, reassignment, and unworked record notifications can use selected schedules so timers count during the hours you configure.
Is there a free trial available for Kubaru?
You can start a free trial at any time by navigating to our AppExchange listing and clicking "Get It Now". The free trial lasts 30 days and includes all features. There is no obligation or credit card required.
How much does Kubaru cost?
Kubaru costs $20/month per user.
Who can I contact about other questions?
Contact us through the contact form and we will get back to you quickly.