Fully automated case routing for Salesforce
Improve resolution time and increase customer satisfaction scores using advanced case routing features from Kubaru.
- Instantly assign cases to support agents
- Route cases based on skill set, availability, and more
- Manage your support agent workload
- Stop wasting time with case assignment rules
Schedule Demo
* We take privacy seriously. We will never sell or share your personal information with anyone.
Empowering the fastest growing companies
Improve case response and resolution time
Kubaru provides the powerful case routing features that high-volume support teams need.
- Prioritize the assignment of urgent cases.
- Support agents are notified of new case assignments via email, desktop, and mobile alerts.
- Unworked cases are automatically escalated or reassigned to another agent.
Assign cases to the right support agent
Improve customer satisfaction by assigning cases to the right agent the first time.
- Assign cases based on priority, location, support topic, skillset, language, and more.
- Ensure cases are only assigned to available support agents.
- Assign similar support cases to the same support agent.
Prevent support agent burnout
Avoid overworking your support agents by monitoring and adjusting your case routing logic.
- Set limits on the number of active cases that can be assigned to support agents.
- Use the load balancing feature to spread workload across support agents.
- Prevent cases from being assigned to agents who are out of office.
Your all-in-one solution for fully automated
lead and case assignment
Assign anything
Easily automate the routing of any standard or custom object in Salesforce.
Load balancing
Automatically assign records to reps based on their workload.
Round robin
Put an end to territory disputes by distributing records evenly.
Skill-based assignment
Assign records to the best user based on their skill set.
Rule-based assignment
Create rules to assign records to specific users based on any criteria in seconds.
Duplicate management
Ensure records flagged by your Salesforce Duplicate Rules are assigned to the same rep.
User weighting
Maximize performance by assigning more records to reps based on performance and capacity.
Limits
Set time-based and workload-based limits on the number of records that can be assigned to users.
Scheduling
Assign records to available reps based on out-of-office schedules, holidays, etc.
Notifications
Alert reps of assignments using email, mobile alerts, push notifications, slack alerts, and more.
Why customers love us
With more than 100+ 
reviews on the AppExchange, we must be doing something right 🎉
“BEST Lead Routing tool EVER! Talk about a solution that makes the complex simple! I have used Kubaru now in 2 organizations I have worked with and the Ops teams on both loved its ease of use and setup. Fast and quick maintenance as well. AND the staff at Kubaru are some of the most responsive, helpful individuals that we have the pleasure of working with.”
Scott Merselis
Sr Manager, Marketing Operations
“Flawless Performance and Top-Notch Support. Kubaru is an absolute gem of a tool that has become an indispensable asset in our tech stack. Moreover, the level of attentiveness and dedication provided by the Kubaru support team is unparalleled…”
Suzanne Champenois
Senior Business Analyst
“I have used Kubaru at several companies and worked directly with [the Kubaru support team] to solve problems and get record distribution up and running… Kubaru has the framework to support basic use, enterprise-level complexity, and everything in between… I wish that I could give them 6 stars!”
Graeme Oxley
Salesforce Administrator