Fully automated case routing for Salesforce
Improve resolution time and increase customer satisfaction scores using advanced case routing features from Kubaru.
- Instantly assign cases to support agents
- Route cases based on skill set, availability, and more
- Manage your support agent workload
- Stop wasting time with case assignment rules
Improve case response and resolution time
Kubaru provides the powerful case routing features that high-volume support teams need.
- Prioritize the assignment of urgent cases.
- Support agents are notified of new case assignments via email, desktop, and mobile alerts.
- Unworked cases are automatically escalated or reassigned to another agent.
Assign cases to the right support agent
Improve customer satisfaction by assigning cases to the right agent the first time.
- Assign cases based on priority, location, support topic, skillset, language, and more.
- Ensure cases are only assigned to available support agents.
- Assign similar support cases to the same support agent.
Prevent support agent burnout
Avoid overworking your support agents by monitoring and adjusting your case routing logic.
- Set limits on the number of active cases that can be assigned to support agents.
- Use the load balancing feature to spread workload across support agents.
- Prevent cases from being assigned to agents who are out of office.
Your all-in-one solution for fully automated
lead and case assignment
Assign anything
Easily automate the routing of any standard or custom object in Salesforce.
Load balancing
Automatically assign records to reps based on their workload.
Round robin
Put an end to territory disputes by distributing records evenly.
Skill-based assignment
Assign records to the best user based on their skill set.
Territory management
Define your own custom geographic territories for assignment.
Rule-based assignment
Create rules to assign records to specific users based on any criteria in seconds.
Shark tank
Give users the ability to claim unassigned records from a shark tank.
Duplicate management
Ensure records flagged by your Salesforce Duplicate Rules are assigned to the same rep.
User weighting
Maximize performance by assigning more records to reps based on performance and capacity.
Limits
Set time-based and workload-based limits on the number of records that can be assigned to users.
Scheduling
Assign records to available reps based on out-of-office schedules, holidays, etc.
Reassignment
Automatically reassign unworked records before they go cold.
Active rep assignment
Prevent records from being assigned to reps that are idle or logged out of Salesforce.
Reimbursement
Reimburse reps for records that are lost due to reassignment or rejection.
Notifications
Alert reps of assignments using email, mobile alerts, push notifications, slack alerts, and more.
Analytics
Make data-driven decisions to improve your assignment strategy.
Empowering the fastest growing companies
