About Conga
Conga provides AI powered software solutions for revenue lifecycle management and document automation. They offer a leading configure, price, quote sales tool, commerce platform, contract lifecycle management, and e-signature capabilities to help businesses streamline revenue-generating processes.
The Challenge
Conga’s mission is to “Champion the customer” through innovative technology. However, they struggled with managing complex lead assignment rules across multiple departments, which slowed lead response time and negatively impacted customer experience. They needed an agile solution that would accelerate speed-to-lead and help them quickly adapt to market changes.
The Solution
Conga chose Kubaru for its powerful features, intuitive interface, Salesforce-native architecture, and cost-effectiveness. Implementation was fast and straightforward, supported by responsive customer support that helped fine-tune the application to their needs. Conga soon had an agile solution that intelligently routed their leads and contacts.
“Kubaru is a cost-effective, easy-to-use, and powerful tool that has some of the best customer experience and support that we’ve ever worked with in any vendor..”
Michael Carter, Director Of Marketing Operations
The Results
Since adopting Kubaru, Conga has seen significant improvements in its operations. Intelligent routers have automated the assignment of hundreds of thousands of leads and greatly accelerated speed-to-lead. Customers now receive faster responses from well-matched representatives, ensuring an exceptional experience. Today, Conga views Kubaru as an “absolutely critical tool” for its business.
Speed-to-Lead
Increased by 40%
Manager Time Saved
Eliminated time spent on manual record distribution
Team Member Accountability
Improved through team member and manager SLA notifications
Enhanced Agility
Increased ability to respond to market needs
Customer Experience
Instantly connected customers with the right representative
Data Tracking
Improved ability to track lead response time
About Kubaru
Kubaru is a native Salesforce application that provides powerful features for automating the assignment of leads, cases, and other records. Kubaru simplifies even the most complex assignment logic. No coding or Salesforce admin access needed. With features like weighted round robin, workload balancing, territory management, skill-based routing, and shark tanks, Kubaru ensures records reach the right person every time.
Let us help you find the right assignment strategy to supercharge your team’s performance!
