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Infographic illustrating the Salesforce Omni-Channel routing engine distributing incoming work items to agents based on their capacity, busy status, and availability.

A Comprehensive Guide to Salesforce Omni-Channel

Conceptual illustration showing a user performing Salesforce deduplication by cleaning a database stack with a brush, resulting in a clean data chart.

Salesforce Deduplication: What It Is + 5 Strategies for Managing Duplicates

An illustration showing a giant hand placing the final puzzle piece containing a business person into a larger completed puzzle, symbolizing the automated process of salesforce lead to account matching.

Salesforce Lead to Account Matching: What It Is and How to Set It Up

An illustration showing a business professional on a ladder feeding leads into a sales funnel, symbolizing the process of salesforce lead management to maximize pipeline profitability.

Salesforce Lead Management: What It Is, Best Practices, and Tools

An illustration depicting a manager using data charts, checklists, and performance indicators to organize and track support requests, representing an efficient salesforce ticketing system.

How to Build a Salesforce Ticketing System That Scales

Illustration of a person drawing a connected path between green flags, symbolizing the process of defining regions in salesforce territory management.

Salesforce Territory Management Explained: Best Practices for Success

Visualizing the management of employee skill scores using a performance gauge, crucial for effective salesforce skill-based routing.

How to Improve Skill-Based Routing in Salesforce with Kubaru: Our Step-by-Step Guide

We Reviewed the Top 5 Q-assign Alternatives for Streamlined Salesforce Assignment

Here Are Our Top 5 Distribution Engine (By NC Squared) Alternatives For Optimizing Salesforce Record Routing

We Reviewed the Top 8 LeanData Alternatives for Smarter Lead Routing in Salesforce

Illustration of a business professional running ahead of rising arrows, symbolizing how the best Salesforce lead routing software accelerates sales performance and improves lead flow efficiency.

16 Best Salesforce Lead Routing Software (Ranked & Compared)

Illustration of a small robin representing “round robin” routing, placed over a radiating orange spiral background, used to symbolize evenly distributed Salesforce lead assignment. Visual accompanies guidance on setting up round-robin assignment in Salesforce using lead assignment rules.

Round Robin Salesforce Assignment: How To Set Up for Lead Distribution

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