Assign leads and cases based on user workload
Kubaru load balanced routers make it easy to automatically assign leads, cases, and other records to users based on their workload.
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Improve response time for your sales and support teams
Kubaru load balanced routers are the perfect fit for high-volume sales and support teams that want to improve response time.
Improve case response and resolution times for support agents
Kubaru will help you achieve your time-to-resolution targets by instantly assigning support cases to the agent with the lowest workload.
Accurately measure workload for team members
You define how workload is measured for your team based on estimated effort rather than number of tickets.
Measure response times and adjust settings as needed
Get accurate reporting on the response time for each agent so you can adjust your router settings to maximize efficiency.
Supercharge your load balanced routers with these additional features
User Weighting
Maximize performance by assigning more records to reps based on performance and capacity.
Scheduling
Assign records to available users based on out-of-office schedules, holidays, etc.
Limits
Set time-based and workload capacity limits on the number of records that can be assigned to users.
Duplicate Management
Ensure records flagged by your Salesforce Duplicate Rules are assigned to the same rep.
Notifications
Alert reps of assignments using email, mobile alerts, push notifications, slack alerts, and more.
Why customers love us
With more than 100 5-star reviews on the AppExchange, we must be doing something right.
“BEST Lead Routing tool EVER! Talk about a solution that makes the complex simple! I have used Kubaru now in 2 organizations I have worked with and the Ops teams on both loved its ease of use and setup. Fast and quick maintenance as well. AND the staff at Kubaru are some of the most responsive, helpful individuals that we have the pleasure of working with.”
Scott Merselis
Sr Manager, Marketing Operations
“Flawless Performance and Top-Notch Support. Kubaru is an absolute gem of a tool that has become an indispensable asset in our tech stack. Moreover, the level of attentiveness and dedication provided by the Kubaru support team is unparalleled…”
Suzanne Champenois
Senior Business Analyst
“I have used Kubaru at several companies and worked directly with [the Kubaru support team] to solve problems and get record distribution up and running… Kubaru has the framework to support basic use, enterprise-level complexity, and everything in between… I wish that I could give them 6 stars!”
Graeme Oxley
Salesforce Administrator
Frequently asked questions
Where can I learn more about Kubaru load balancing features?
Check out our load balanced routers article in our knowledge base or contact us at support@kubaru.io to schedule a demo.
How does Kubaru calculate each user's active workload?
You define the criteria for which records are considered active. You can also choose whether workload is calculated based on record count or a workload score.
Will Kubaru assign records to users that are unavailable?
You can enable our scheduling features to prevent records from being assigned to unavailable users.
Can I limit the number of records that are assigned to each user?
Yes! You can set limits on the number of records users are assigned during a given period of time. You can also set limits on the total number of active records assigned to each user.
Is there a free trial available for Kubaru?
Absolutely! You can start a free trial at any time by navigating to our AppExchange listing and clicking “Get It Now”. The free trial lasts 30 days and includes all features. There’s no obligation or credit card required.
How much does Kubaru cost?
Kubaru costs $20/month per user.
Who can I contact about other questions?
Contact support@kubaru.io and we’ll get back to you immediately.