Anthony WrightSupport AgentSpanishEnterprise
Active workload6
Capacity18
Assigned
All Features
Skill-based assignment for Salesforce
Kubaru skill-based routers ensure records are instantly assigned to the best user based on skills you define, such as language, product knowledge, and service tier.
Required skills
Spanish
Enterprise
Round Robin
Qualified owners
Selected
Qualified
Qualified
Trusted by the fastest growing teams
Kubaru automatically assigns records based on skills that you assign to your team members. Here are some of the benefits you can expect:
Kubaru automatically assigns leads, cases, and other records to the right rep based on skills, availability, workload, and more.
Incoming case
Spanish support
Enterprise priorityAssignment requirements 2 matched
LanguageSpanishMatchedRequired
Service tierEnterpriseMatchedRequired
PriorityHighIncludedRouting signal
Required skills matched
Anthony WrightSupport AgentSpanishEnterpriseBest match
Record
Incoming case
Assignment requirements 2 matched
LanguageSpanishMatched
RequiredService tierEnterpriseMatched
RequiredPriorityHighIncluded
Routing signalEligible members
Tie breaker
Round Robin Load Balance
MemberActive workloadCapacity
Emily ClarkSupport AgentSpanishEnterprise
Active workload12
Capacity18
Linda WilsonSupport AgentSpanishEnterprise
Active workload15
Capacity18
Required skills matched
You define the skills that matter to your organization and whether those skills are required or optional for assignment.
Skill setup
Japanese
Language skillLanguageUsers: 4
Object mappings
LeadCountry equals Japan
LeadLanguage equals Japanese
Assigned users
Kubaru assignment logs provide transparency into how each record is assigned, including which skills were factored in.
Assignment logs
Decision path
Skills matchedBoeingCase Router
AssignedChris LeeSupport AgentNikeEnterprise Router
AssignedEmily ClarkSupport AgentCostcoCase Router
PendingLogan WoodSupport AgentRequired skills matched
Preferred skill: 5 min wait
Tie breaker: Round Robin
Assigned
Selected router
Enterprise Case Router
Skill-based assignmentRequired: SpanishRequired: EnterprisePreferred: Integrations5 min wait
Assignment logs
RecordRouterAssigned ToStatus
Chris LeeSupport AgentAssignedEmily ClarkSupport AgentAssignedLogan WoodSupport AgentPendingKim GreenSupport AgentPendingDecision path
Feature controls
User Weighting
Maximize performance by assigning more records to reps based on performance and capacity.
Learn MoreScheduling
Assign records to available users based on out-of-office schedules, holidays, etc.
Learn MoreLimits
Set time-based and workload capacity limits on the number of records that can be assigned to users.
Learn MoreReassignment
Automatically reassign unworked records before they go cold.
Learn MoreDuplicate Management
Ensure records flagged by your Salesforce Duplicate Rules are assigned to the same rep.
Learn MoreNotifications
Alert reps of assignments using email, mobile alerts, push notifications, slack alerts, and more.
Learn MoreSalesforce AppExchange
Why customers us
With more than 150 5-star reviews on the AppExchange, we must be doing something right.
“Kubaru has been an absolute game-changer for us… The platform is intuitive, reliable, and easy to integrate into our daily workflows. What used to take hours can now be done in minutes… I highly recommend Kubaru to anyone looking to improve productivity and reduce the headaches of repetitive tasks.”
“BEST Lead Routing tool EVER! Talk about a solution that makes the complex simple! I have used Kubaru now in 2 organizations I have worked with and the Ops teams on both loved its ease of use and setup. Fast and quick maintenance as well. AND the staff at Kubaru are some of the most responsive, helpful individuals that we have the pleasure of working with.”
“Flawless Performance and Top-Notch Support. Kubaru is an absolute gem of a tool that has become an indispensable asset in our tech stack. Moreover, the level of attentiveness and dedication provided by the Kubaru support team is unparalleled.”
“I have used Kubaru at several companies and worked directly with [the Kubaru support team] to solve problems and get record distribution up and running… Kubaru has the framework to support basic use, enterprise-level complexity, and everything in between… I wish that I could give them 6 stars!”
Kubaru reduced our speed to lead from 45+ minutes to 6 minutes in under a day of setup… The tool is driving the behavior, and the behavior is driving results.
Kubaru has made my life so easy. I'm able to adjust routing and schedules in minutes as the sales process changes. Their support is also top notch.
One of the very few products… that, once you set it to do what you want, it just WORKS… It has completely changed our speed to lead.
Since we started using this tool, our sales leaders have saved over 11 hours weekly. The setup was very easy and the… team… very responsive.
On the surface, the app does what it is advertised to do and does it well… As a small company it was great to have the support of the team… A true partner.
Kubaru does everything we need… It was easy to set up… and we've already seen our speed to lead time improve drastically.
By far one of the best apps we’ve implemented in Salesforce! It completely transformed how we handle record distribution… their support team is exceptional...seriously, they are the BEST!
The customer support offered by this company is the absolute best that I've ever experienced and that includes comparing against the absolute biggest companies… and smaller companies.
I've been a big fan of Kubaru for 3 years over 2 companies… Ease of use, competitive pricing, awesome support. Thank you!
We rely on it daily — it truly is a set-it-and-forget-it solution. It does everything we need and more, integrating seamlessly.
We deal with thousands of leads per month and Kubaru makes it simple… to distribute and manage these between our agents.
Since our organization has adopted Kubaru as our main lead routing service, we've seen impressive improvement in the efficiency of our sales process… There's so much customization… that makes it easy for reps to… work… leads quicker.
Been using this for about a year, very happy with the solution. Support and service is excellent… Strongly recommended.
We made the switch from custom distribution flows to Kubaru and haven’t had any regrets. Kubaru was easy to configure… out of the box.
Kubaru has been an incredible solution for our team, helping us save both time and money while making our processes much smoother… It’s been a real game-changer.
Kubaru is an incredibly intuitive and easy-to-use product. The support team is responsive and genuinely helpful.
What used to take hours can now be done in minutes, freeing up our team to focus on more strategic tasks.
Kubaru has been a great partner… Communication and pricing are seamless… and you always feel like you're in capable hands.
Frequently asked questions
Where can I learn more about Kubaru skill-based assignment features?
Check out our skill-based router article in our knowledge base or use the contact form to schedule a demo.
What kind of skills can be used to assign records?
You can create any skills you want. Some commonly used skills are language, service tier, product knowledge, and industry.
What happens if there are no available users with the required skills?
You can set a time limit on how long records wait to be assigned before being escalated to another router or user. Records that are waiting to be assigned will be displayed in the logs as pending.
What if there are multiple users with the same skills?
Kubaru will assign records via round robin or load balancing, whichever you choose, if there are multiple users with the same skills.
How does Kubaru compare to Omni-Channel for skill-based routing?
See our article How to Improve Skill-Based Routing in Salesforce with Kubaru for a full comparison.
Is there a free trial available for Kubaru?
Absolutely. You can start a free trial at any time by navigating to our AppExchange listing and clicking "Get It Now". The free trial lasts 30 days and includes all features. There is no obligation or credit card required.
How much does Kubaru cost?
Kubaru costs $20/month per user.
Who can I contact about other questions?
Contact us through the contact form and we will get back to you immediately.