Available in Version 4.9 and up
Changes made to routers are tracked in the Kubaru Router History section of each router. This log provides useful information for troubleshooting issues including the following:
| FIELD | DESCRIPTION |
|---|---|
| Date | The date and time that a change was made. |
| User | The name of the user that made the change. |
| Type | The type of record that was changed (e.g. router, member, connected queue, etc.). |
| Record | The name of the record that was changed. |
| Action | Indicates what was changed (e.g. “Changed Priority from 1 to 2“). |
The following fields are tracked by default for each object:
| Kubaru Router |
|---|
| Active |
| Daily Limit |
| Distribution Schedule |
| Enable Assignment Matching |
| Holiday Schedule |
| Hourly Limit |
| Idleness Threshold |
| Limit Period |
| Logged In Members Only |
| Match Within Last |
| Match Within Period |
| Matching Field |
| Max Active Load |
| Priority |
| Reassignment SLA |
| Router Name |
| Time-Based Limit |
| Weekly Limit |
| Reimburse |
| Track Response Time |
| Kubaru Connected Queue |
|---|
| Queue |
| Kubaru Filter* |
|---|
| Field (first instance) |
| Operator |
| Relationship Field |
| Value (first instance) |
*Kubaru Filter is the object for Distribution Filters, Member Sync Filters, and Field Updates.
| Kubaru Member |
|---|
| Available |
| Away |
| Daily Limit |
| Hourly Limit |
| Limit Period |
| Login Status |
| Max Active Load |
| Member Schedule |
| Off Schedule |
| Time-Based Limit |
| Weekly Limit |
| Weight |
| Kubaru Router Skill |
|---|
| Required |
| Wait Time |
| Wait Time Period |
Configuring Field Tracking
You can change which fields are tracked in the history by adjusting the field history settings for each object in setup. For details on how to modify field history tracking, see Track Field History for Custom Objects.
You can track up to 20 fields per object. You should carefully consider which fields are the most important to you, particularly on the Kubaru Router object.